- Outlook 365 Keeps Asking For Password
- Microsoft Outlook 365 Mac Will Not Accept Password Download
- Microsoft Outlook 365 Mac Will Not Accept Password Change
- Office 365 App Password Will Not Accept
- Outlook Does Not Accept Password
- Office 365 Outlook Not Accepting Password
Enter your Google password and then select Sign in. At the bottom of the next screen, select Mail and Windows Computer from the drop-down lists, then select Generate. Google will display an app password for you. Copy this password (without the spaces) and enter this password when Outlook prompts you for a password.
Learning has never been so easy!
So, I was having this BRUTALLY annoying issue on my macs (when I work from home, I work on my mac) where, every time I launched Outlook 2016, I would be prompted to login with my credentials... Just super annoying and unnecessary.
Theres a ton of documentation on 'how to fix this' but a lot of it misses an important step (also, a facepalm step).
6 Steps total
Step 1: Open the Keychain
Theres a bunch of ways to do it, but ultimately, the easiest way is to press CMD+Space, to open spotlight, then search 'Keychain Access'.
Outlook 365 Keeps Asking For Password
Step 2: Clear old items relating to Exchange/MS login in the keychain
According to a Microsoft Representative, the best option here is:
Make sure you quit Outlook and other Office apps.
Search 'Exchange' under Login --> All Items and delete everything (NOT EVERYTHING - take a look and make sure you're only deleting entries that are in some way related to Microsoft)
Search 'Office' and delete everything
Search 'ADAL' and delete everything
Search 'ADAL' and delete everything
Step 3: Open Outlook & Login
Yea, I know, we're trying to fix this - but you have to log in this ONE more time...
Step 4: Open Outlook Preferences from the menu
Click Outlook -> Preferences in the menu bar
![Microsoft Outlook 365 Mac Will Not Accept Password Microsoft Outlook 365 Mac Will Not Accept Password](/uploads/1/2/6/4/126465820/740876378.png)
Microsoft Outlook 365 Mac Will Not Accept Password Download
Step 5: Open Accounts
Open the Accounts Section...
Step 6: Finally... Add your password
Microsoft Outlook 365 Mac Will Not Accept Password Change
Seriously - this is critical! Add your password in the password field for the account in question, then close the preferences window.
NOW - when you restart Outlook you SHOULD NOT have to login!
While this isn't the most difficult or pressing issue in the world, it most definitely is annoying! I hope this guide helps some folks!
References
- michaelkummer.com
- Microsoft TechNet Discussion
5 Comments
- ChipotleTony Bongiorno Jul 19, 2017 at 06:07pmThanks for posting. I've seen this quite a few times from multiple users
- SonoraTMagro Apr 8, 2019 at 07:45pmTried and still not working for me. Box will not go away. :(
- Pimientospicehead-pn1ix Jul 16, 2019 at 04:02pmThanks for posting, but the login box still appears. A question -- when I searched Exchange, should I delete the Private Exchange Key (two of them) and Public Exchange Key (also two files)?
- Pimientospicehead-xgxh2 Aug 6, 2019 at 06:33amstill not working for me. I have 3 office 365 accounts, and every time I should enter the password 3 times for each account. It is really annoying
- Sonoraearthsound Mar 31, 2020 at 06:22pmA couple of steps we added to our recipe to workaround this longstanding issue:- Open Keychain Access > View > Show Invisible Items
- After deleting entries in Keychain related to office, exchange, and adal > restart computer.
- In Keychain > lock the login entry.
- Open Outlook > input password to allow access to Keychain again
- Continue with steps to input password into the password textbox under Tools > Accounts > mailbox(es) having issues
- Restart Outlook
Symptoms
In Microsoft Outlook 2016 for Mac, you are repeatedly prompted for authentication while you're connected to your Office 365 account.
Cause
This issue occurs because of the presence of duplicate tokens in the keychain.
Office 365 App Password Will Not Accept
Resolution
To resolve this issue in Outlook 2016 for Mac, install the February 2017 Outlook update (version 15.31.0) from the following Office website:
Workaround
Outlook Does Not Accept Password
![Password Password](/uploads/1/2/6/4/126465820/970715032.png)
Office 365 Outlook Not Accepting Password
To work around this issue, delete any cached passwords for your account, and also delete any modern authentication tokens from the keychain. To do this, follow these steps.
Note
These steps affect all Office applications that use modern authentication.
- Quit Outlook and all other Office applications.
- Start Keychain Access by using one of the following methods:
- Select the Finder application, click Utilities on the Go menu, and then double-click Keychain Access.
- In Spotlight Search, type Keychain Access, and then double-click Keychain Access in the search results.
- In the search field in Keychain Access, enter Exchange.
- In the search results, select each item to view the Account that's listed at the top, and then press Delete. Repeat this step to delete all items for your Exchange account.
- In the search field, enter adal.
- Select all items whose type is MicrosoftOffice15_2_Data:ADAL:<GUID>, and then press Delete.
- In the search field, enter office.
- Select the items that are named Microsoft Office Identities Cache 2 and Microsoft Office Identities Settings 2, and then press Delete.
- Quit Keychain Access.NoteWhen you start Outlook, you are prompted to authenticate.